Refund
Policy.
We specialize in digital machine embroidery design downloads. Because products are delivered instantly, please read this policy carefully before purchasing.
Digital Products Only
All designs are digital downloads. No physical items are shipped.
Instant Delivery
Files become accessible immediately after successful payment.
All Sales Final
Once a digital product is delivered, it cannot be returned.
All Sales
Are Final.
We do not offer refunds, returns, cancellations, or exchanges for the following. Please review the product details carefully before placing your order.
- Purchased embroidery design downloads
- Instant digital downloads
- Incorrect format selected during purchase
- Accidental purchases
- Change of mind
- Duplicate purchases made by the customer
- Incompatibility with an embroidery machine when the correct format was not selected
- Lack of software or technical knowledge required to use embroidery files
- Failure to read the product description before purchasing
No refunds after
download delivery
Customer Responsibility
If you are unsure which file format is compatible with your machine, please contact us before placing your order. We are happy to help.
Your embroidery machine supports the selected file format
You have selected the correct embroidery format
You understand that all products are digital downloads
You have reviewed the product images and description
Exceptions &
Resolutions
Although refunds are not offered, we are committed to customer satisfaction. If you experience any of the following, contact us and we will make reasonable efforts to resolve the issue.
Corrupted or Damaged Files
If your downloaded file is corrupted or damaged and cannot be opened, contact us and we will resolve the issue.
Incorrect File Delivered
If the file delivered does not match the product you purchased, we will correct the delivery.
Download Process Issue
If a technical fault on our end prevents you from downloading your purchased file, we will assist you promptly.
System / Payment Error
Duplicate orders caused by a verified system or payment processing error will be reviewed for a resolution.
Custom digitizing
work begins on review
Custom Embroidery
Digitizing Services
Orders for custom embroidery digitizing begin after artwork has been reviewed and work has commenced. Once digitizing work has started or the completed embroidery file has been delivered, refunds are not available.
If additional adjustments are required due to a production issue related to our digitizing, we will review the request and, where appropriate, make reasonable revisions to ensure you receive the quality you expect.
Policy Quick Facts
Need Assistance?
We Can Help.
If you have any questions before making a purchase or need help selecting the correct embroidery file format, please contact ZB Embroidery Designs. We are happy to help before you place your order.
Browse Our Embroidery
Design Collection
Explore premium machine embroidery designs in DST, PES, JEF, DHE formats — available for instant download. Have questions before you buy? We are here to help.