Return Policy
We want you to be completely satisfied with your purchase
30-Day Satisfaction Guarantee
We offer a 30-day satisfaction guarantee on all embroidery design purchases. If you're not completely satisfied with your purchase, we'll provide a full refund or replacement.
How to Request a Return
- Contact our support team within 30 days of purchase
- Provide your order number and reason for return
- We'll process your refund or send a replacement design
- Refunds are typically processed within 5-7 business days
Non-Returnable Items
Custom designs and designs purchased on sale are non-returnable unless there's a technical issue with the file.
Contact Support
For any return inquiries, please contact us at support@zbcreations.com or via WhatsApp.